The modern technological advances have also brought about the development of the CMDB software. CMDB stands for configuration management database and according to experts this is the source of valuable information needed by the IT personnel and that of other departments within an organization. The business environment is dynamic and if you’re looking for an essential tool, you can use the CMDB. You can use this to manage the complex IT issues and it can also support business services.
Why should a company or enterprise incorporate CMDB? The management should decide on this matter since an IT department is already part of the modern business. There are many reasons why you should utilize the CMDB. With the right CMDB software, you can have instant access to infrastructure and full service information. Other benefits that you can gain are the following – faster or accurate incident resolution and logging; improve business risk assessment and change planning; support asset lifecycle management; audit license use and compliance; and recording of various data (e.g. service catalog, financial data, service levels, and contract records).
Finding the ideal solution for your company should be done carefully. Here are some of the software programs that you can download and use for the IT department – BMC Atrium, ProcessWorx, HP Universal, and many others. If you want to enhance the core operational processes, you should get the ProcessWorx CMDB. You can boost customer satisfaction, support, and service delivery with the use of this software. This can help the department in establishing a centralized and standard information repository through the configuration management database.
The VSS Loader is a program that allows generation of certain reports. SourceSafe contains archive information into the CMDB. If you want to filter the contents, you can use the software’s Library Index. Another product that you can download is the Data Center Audit. This is a web-based CMDB application that is used for planning, auditing, and inventory organization within the data center. This is non-agent and non intrusive. This is secured since it is non network probing. You can view IT elements by asset tag, OS network adapter, serial number, model name, host name, and IP address. The Asset Management Toolkit is a new approach when it comes to asset management. There are many things that you can do with this software. You can track the assets; know where they are, and the cost it involves. The value of the software is only limited to the IT services and operations.
You can also try the FireScope Workbench. This is a collection of freeware tools that can make things easier for IT personnel. It includes Service Modeler, MIB Browser, MIB Walker, and is primary built through the SWT or Standard Widget Toolkit. With this, the software can install periodic updates when needed. Another freeware that you can download is the ManageEngine ServiceDesk Plus. This is also web based. The good news is that the software is easy to use for asset management and help desk. In includes features like knowledge management, purchasing, and contract management functionalities. It also comes with an ITIL version that is ready to use. You can enhance the productivity of the service team by using this great software.
You can find CMDB software that is priced around $50 to $199. Shop around before downloading. As you may have noticed, the software programs are focused on different aspects. You have to look for one that meets your requirements. Make sure that you understand how the software works and what it can do for your business. If you want, you can read product reviews and ratings to find out the best ones.